Support

Email info@yoyotechnologies.com with your question. Include which app you are using (Windows or Android) so we can help faster.

• Open Red Flow. If the Home tab shows an alert that the bubble is turned off or snoozed, tap it. You can also check the setup status in the Settings tab.
• The bubble only appears while the keyboard is open and a text field is focused.
• It never appears on password, PIN, numeric or phone number fields, or in banking, payment and authenticator apps. That is intentional.
• If you dragged the bubble onto Snooze or Hide, wake it from the alert on the Home tab, or remove the app from Hidden apps in the Settings tab.

• Check that microphone access is allowed: the Home tab shows an alert if it is missing, and the Settings tab shows the setup status.
• Check your internet connection. Transcription happens on our servers.
• Very short recordings are ignored. Hold the mic for at least a second.

• Add names and uncommon words to your Dictionary. Red Flow will favour them in future dictations.
• Correct a transcript in the app. Red Flow learns from the correction and adds new words automatically.

You can delete individual dictations, all dictations, or your whole account. See delete your account.